Complaints Procedure

At In-vest Land and Property Consultants, we are committed to providing a professional and high-quality service to all our clients. However, if you feel that something has gone wrong or fallen short of your expectations, we want to hear from you so we can address the issue promptly and fairly.

In the first instance, please raise your concerns with the staff member you have been dealing with. If the matter is not resolved to your satisfaction, you may submit a formal complaint in writing to our management team by email at [email protected] or by post to:

In-vest Land and Property Consultants
The Tootal Building
56 Oxford Street
Manchester
M1 6EU

We aim to acknowledge all complaints within 3 working days and issue a full response within 15 working days.
If you remain dissatisfied after receiving our final response, you may refer your complaint to our redress scheme:

The Property Ombudsman
Milford House
43–55 Milford Street
Salisbury
Wiltshire SP1 2BP
Website: www.tpos.co.uk
Tel: 01722 333 306
Email: [email protected]

A full copy of our internal complaints procedure is available on request.